Contact PM Plumbing & Mechanical in Mt Pleasant, WI
Two ways in, and which one you should use depends entirely on how fast you need somebody. Phone for anything urgent, the form for everything else. Both reach the same four people; only the speed differs.
Form submissions are typically answered within a few minutes to a few hours during working hours, and no later than the next working day. If several hours pass with no reply, call or text 262-770-0039 rather than waiting — that is a fault on our side, not a queue.
Pick the Right Channel Before You Start Typing
Phone, immediately
Water escaping that you cannot stop, sewage inside the building, or a smell of gas. Ring and leave a message if nobody picks up — messages are checked constantly and these calls are returned first. Do not use the form for these.
Phone and form
No hot water, one drain backing up, or the only toilet in the house out of action. Send the form so the detail is written down, then ring so it is flagged. That combination gets you seen fastest for something that is disruptive but not a flood.
Form is enough
Quotes, planned replacements, remodel work, commercial maintenance, and anything you are comparing prices on. Write it out properly and you will get a considered answer instead of a number guessed at over the phone.
When you leave a voicemail, three things make the callback useful: your name, a number that reaches you, and one sentence on the plumbing problem. Messages that are just a number get returned, but they get returned blind.
Request Service or Ask for a Quote
Everything below goes straight to the office and to the owner. Nothing is routed through an answering service or a third-party lead broker.
What to Include So the First Reply Is Useful
A form that says "leaking pipe" gets a reply asking four questions. A form that answers them first usually gets an appointment instead. None of this is compulsory — it just shortens the exchange.
The property and its rough age
Full address including the municipality, and whether it is pre-war, post-war, or recent if you know. Age of the building narrows the likely materials before anyone arrives, and it decides what goes on the van.
Which fixtures are affected
One fixture, one room, or the whole building. That single distinction separates a trap blockage from a branch problem from the line leaving the house, and they are three different jobs.
What has already been tried
Chemicals poured down, a plunger, a hired auger, or another contractor's visit. It changes how a fixture is opened safely and we would far rather know in advance than discover it.
When you can actually be there
Access is the most common cause of a rescheduled visit. Tell us your genuine windows, including whether a key-holder, property manager, or tenant needs arranging.
Photographs help more than people expect. A picture of the fitting, the appliance data plate, or the wet patch answers questions that are hard to describe in words, and they can be attached to the form above.
Hours, Address, and When the Phone Is Answered
Monday to Friday, 6:00am to 7:00pm. Normal booking, quoting, and scheduled work all happen inside those hours, and that is when a call is most likely to be answered by a person on the first attempt.
Saturday and Sunday, emergency only. The phone is answered at weekends for escaping water, sewage, and gas. Non-urgent weekend inquiries are welcome by form and are booked into the following week.
PM Plumbing & Mechanical
- 6008 Mt Vernon Way, Mt Pleasant, WI 53406
- Phone and text: 262-770-0039
- Email: pmtheplumber@yahoo.com
- Wisconsin Master Plumber license #225457
The address is a working shop, not a showroom, so it is worth ringing before driving over. Directions and the current listing details are on the Google business profile.
Where We Will and Will Not Travel
Fifteen communities have their own page on this site, and that list is the honest limit rather than a marketing radius. If your address is not on it, ring and ask rather than assuming either way.
One request: this form is for customers. Sales approaches, SEO offers, and directory listings sent through it are deleted unread, and they slow down replies to people with actual plumbing problems.
Who Picks Up at the Other End
- Trading since
- 1995
- Wisconsin Master Plumber
- License #225457
- Google rating
- 4.8 stars across 51 reviews
- Weekday hours
- 6:00am – 7:00pm
Inquiries are handled by a four-person company in Mt Pleasant, not a call center working from a script. The person who reads your form is the person who schedules the visit, and in most cases the owner sees it too.
That is why the questions in the section above are worth answering. A dispatcher paid per booking has no use for the age of your house; a Master Plumber deciding what to load onto a van has a great deal of use for it.
If you would rather know who you are calling before you call, the background on the company and its license covers twenty-one years with the City of Racine and the inspector work that still runs alongside the business today.
Questions About Getting Hold of Us
Can I text instead of calling?
Yes. 262-770-0039 accepts texts, and a photograph attached to one is often the fastest way to show a problem. For a genuine emergency still ring rather than text — a call gets attention immediately, a message may not.
How quickly will somebody get back to me?
Inside working hours, usually a few minutes to a few hours. Forms sent overnight are picked up the following morning. If you have heard nothing after several working hours, treat it as a failure to deliver rather than a decision, and ring.
Do you charge for a quote?
Answering questions and giving an indication over the phone costs nothing. Attending a property is a service call and is charged for the plumber's time from arrival, which is stated before anyone is dispatched. Where a diagnosis needs a camera survey, that cost is quoted first and credited into the repair if the repair follows.
What counts as an emergency at the weekend?
Water you cannot stop, sewage backing up inside the building, no water at all, or the smell of gas. No hot water on a Saturday is miserable but it is not in that category, and it will be booked for the next working day.
I am a property manager with several buildings. Who should I speak to?
Ring and ask for the owner directly. Multi-property work needs an arrangement rather than a one-off booking, and a certificate of insurance and the license details are issued the same day they are requested.